Troubleshooting
Quick answers to the questions store owners ask most.
All documentation
I changed a setting but the site looks the same
Three usual causes: you did not click Publish in the Customizer; your page cache is serving the old page (purge it, plus your CDN); or your browser cached it — try a private window.
I switched on a store feature but cannot see it
Check it shows On in Appearance → Luxivia → Features, purge your cache, and look in the right place: quick view appears on hover on desktop only; the mobile bar only below 768px; the countdown only on products with a scheduled sale end.
The homepage shows my blog posts instead of the Luxivia design
Go to Settings → Reading, choose "A static page" and select your Home page as the Homepage.
New Releases or Best Selling is empty
Check the section’s Category is not an empty category, that any Product IDs exist and are published, and that products are not hidden from the catalogue.
A category is missing from the shop filter
Categories with no published products are hidden. Also check it is not inside a collapsed parent — click the + next to the parent.
"View cart", "Checkout" or "My account" shows "Page not found"
WooCommerce is pointing at an unpublished page. Go to WooCommerce → Settings → Advanced → Page setup, select your published pages, save, and purge your cache. System Status flags this automatically.
Category or product pages show "Page not found"
Go to Settings → Permalinks and click Save Changes without changing anything.
The cart count in the header does not update
Make sure your cache plugin does not cache the cart, checkout and my-account pages or WooCommerce "wc-ajax" requests. Then purge the cache.
Contact form messages are not arriving
Check the Form Recipient Email Address in Customize → Contact Page and your spam folder, then install an SMTP plugin.
My product images are cropped or blurry
Use images at least 1000px wide with the same shape. Change crop settings in Customize → WooCommerce → Product Images, then regenerate thumbnails.
Tip: Still stuck? Copy the report from Appearance → Luxivia → System Status and include it when you contact support.
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